Frequently Asked Questions

Leasing Information

What types of tours are offered?

At Chandler Residences, we offer in-person tours of our luxury apartments and townhomes in Roswell, GA. Prospective residents are also welcome to stop by for walk-in tours, though we recommend scheduling an appointment for the most seamless leasing experience.

What lease terms are available?

Chandler Residences offers flexible lease terms from 6 to 15 months for our luxury apartments and townhomes in Roswell, GA, giving residents a variety of options to fit their lifestyle and moving timeline.

How do I apply?

At Chandler Residences, click the "Apply Now" button in the top right corner of our website to browse floor plans. Select your desired floor plan and enter your desired move-in date. Select which apartment you would like and your desired lease length. Click continue and you will be prompted to enter your email and begin your application process.

What are the application and move-in fees?

At Chandler Residences, an application fee may apply for each individual applicant, and an administrative fee may apply per apartment home. All residents 18 or older must complete an application. For the most current fee information, please contact our leasing team, use the online chatbot, or generate a personalized quote on our website.

What are the monthly fees in addition to rent?

At Chandler Residences, to ensure accurate information, please speak with one of our agents, online chatbot, or generate a free quote from our website.

What utilities do residents need to set up?

At Chandler Residences, utilities and internet services are already set up for you!

Is renters' insurance required?

Yes, at Chandler Residences residents must maintain an active renters' insurance policy. If one is not provided, a liability-only policy will be added as a monthly charge. Please note this does not cover personal belongings. Submitting policy information before move-in also avoids an additional mitigated risk fee.

When is rent due and how can I pay?

At Chandler Residences, rent is due on the 1st of each month, including holidays and weekends, with a grace period through the 5th. Late charges apply beginning on the 6th. Payment options include the online resident portal (debit, credit, or bank account), money order, personal check, or cashier's check.

Do you accept Section 8 / Housing Choice Vouchers?

At Chandler Residences we do not accept Section 8 or Housing Choice Vouchers at this time.

What are the credit and income qualifications?

At Chandler Residences, the combined gross household income must be at least 3 times the monthly rent, with valid proof of income required. Credit history, score, and background screening are also evaluated. We encourage everyone to apply. Please contact our leasing team for more detailed information.

What happens if a roommate does not qualify?

At Chandler Residences, the roommate won't be approved to lease or live on-site, so their application cannot move forward. However, you can still proceed with your own application and potentially secure the apartment independently.

Can I break my lease if I receive a job transfer?

Yes, at Chandler Residences, a lease buyout option may be available for residents who need to end their lease early. A written notice is required, and lease termination fees may apply. Please contact our leasing team for current buyout terms and requirements.

Can I switch to a month-to-month lease after my first year?

At Chandler Residences, leases automatically convert to a month-to-month lease at the end of the initial lease term unless you choose to renew or provide a 60-day written notice to move out. A month-to-month fee may apply. For current renewal options and lease details, please contact our leasing team.

Is there a guest policy?

Guests may stay for up to 7 consecutive days. For longer stays, the guest must complete an application and be added to the lease as a resident at Chandler Residences.

Do you offer furnished apartments?

Chandler Residences does not offer furnished apartments.

Is subletting allowed?

No, at Chandler Residences subletting is not permitted at this community.

Apartment Features

What are the starting prices for each floor plan?

At Chandler Residences, to ensure accurate information, please speak with one of our agents, online chatbot, or generate a free quote from our website.

What floor plans are available?

Chandler Residences offers spacious one-, two-, and three-bedroom apartments and townhomes. Select floor plans feature balconies, making these luxury apartments and townhomes ideal for relaxing, entertaining, and enjoying Roswell living.

What appliances are included?

At Chandler Residences, each home includes a fully equipped kitchen with a refrigerator, stove, dishwasher, and microwave, plus an in-home washer and dryer for everyday convenience.

Are washers and dryers included?

Yes, at Chandler Residences, each home includes an in-home washer and dryer for added convenience.

What are the countertops and flooring like?

Our homes feature vinyl plank flooring, tan carpet in the bedrooms, white quartz countertops, and white cabinetry in the kitchen and bathrooms. The modern finishes at Chandler Residences create a stylish, comfortable space designed for everyday living.

Do units have patios or balconies?

Yes, select homes at Chandler Residences feature spacious patios.

Is there smart home or keyless entry technology?

At Chandler Residences, keyless entry is available in all homes for added comfort. Smart home features can be set up using AT&T wireless internet services. Management retains access for emergency situations regardless of lock upgrades.

Is there air conditioning?

Yes, at Chandler Residences, all homes include central heating and air conditioning for year-round comfort.

Community Amenities

What amenities does the community offer?

At Chandler Residences, amenities include a rooftop saltwater pool, 24-hour fitness center, a rooftop lounge, a peaceful courtyard, a dog park, and a pet washing station.

What are the pool hours?

At Chandler Residences, for resident safety, our pool is open daily from dawn to dusk.

Is the fitness center accessible 24/7?

Yes, residents have 24-hour access to the fitness center with secure key fob entry.

Is there a dog park or pet washing station?

Yes, at Chandler Residences, the community features both a dog park and a pet washing station for added convenience.

Are EV charging stations available?

Yes, we do offer EV charging stations and Chandler Residences.

Is the community smoke-free?

Yes, Chandler Residences maintains a strict no-smoking policy to promote a healthy environment for all residents.

Parking & Access

Is the community gated?

At Chandler Residences, the community itself is not gated. Residents receive a fob and directory code for access.

How does parking work?

Parking is available in our covered parking garage. Resident parking is offered on a first-come, first-served basis, and reserved parking may also be available. For the most current details about parking options, please contact our leasing team.

Is guest parking available?

Yes, at Chandler Residences, first-come, first-served parking is available throughout the community for both residents and guests.

Is motorcycle parking available?

Yes, at Chandler Residences, first-come, first-served parking is available throughout the community for both cars and motorcycles.

Pets

Are pets allowed?

Yes, Chandler Residences offers pet-friendly homes, with up to two pets allowed per apartment and no weight restrictions. Breed and exotic animal restrictions apply, and all pets must be registered through PetScreening.com.

What are the pet fees?

At Chandler Residences, a monthly pet rent and a one-time pet fee may apply for each pet. For the most current pet fee information, please contact our leasing team, use the online chatbot, or generate a personalized quote on our website.

General Community Information

How do I submit a maintenance request?

At Chandler Residences, requests can be submitted through the online resident portal or by calling the leasing office. The team aims to respond within 48 hours, with on-call maintenance available on weekends.

How are packages handled?

At Chandler Residences, packages are held in a resident-access-only package room attached to the mailroom. Delivery drivers are encouraged to leave larger packages at residents’ front doors.

What schools serve this community?

The schools serving Chandler Residences are Vickery Mill Elementary School for grades PK–5, Crabapple Middle School for grades 6–8, and Roswell High School for grades 9–12.

What are the leasing office hours?

Chandler Residences is open throughout the week, with hours that may vary by day or season. For the most current office hours, please contact our leasing team or visit our website.